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Privacy Policy

Introduction

Paka AI is a platform that allows small and medium businesses to create an advanced AI Voice Bots system that includes call routing, answering common questions, and a message center. This Privacy Policy describes how Paka AI collects, uses, and shares your information.

Information Collection and Use

When you use Paka AI, we may collect certain personally identifiable information that can be used to contact or identify you, such as your name, email address, phone number, and company name. We may also collect information about how you use Paka AI, such as the pages you visit, the features you use, and the time and date of your visits.

We use this information to provide the Paka AI service, to improve our services, to communicate with you, and to track your use of Paka AI. We may also use this information to send you marketing communications, but you can opt out of receiving these communications at any time.

We collect such Non-personal and Personal Information for the following purposes:

- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

- To comply with any applicable laws and regulations.

Integration with Third-Party Services: Google Calendar


Data Collection and Usage: In providing enhanced functionalities within our services, we integrate with Google Calendar. With your explicit consent, we access and collect specific information from your Google Calendar, including event titles, dates, times, descriptions, and participant information. This data enables us to offer personalized scheduling, reminders, and event management features, aiming to improve your experience with our platform.


Permissions and User Consent: Access to your Google Calendar data requires your explicit consent, granted through our service interface. This consent allows us to collect and use your calendar information solely for the purpose of enhancing the service offerings provided to you. You may withdraw your consent at any time, which will cease further data collection and may impact the functionality of our services that rely on this data.


Data Security: We are committed to protecting your calendar data against unauthorized access, use, or disclosure. Implementing industry-standard security measures, we ensure the confidentiality and integrity of your data, safeguarding it from potential risks.


Data Retention: Your Google Calendar data is retained only for the period necessary to provide the services requested by you or as required by applicable laws and regulations. Following this period, your data will be securely deleted from our systems.


Third-party Sharing: We may share your Google Calendar data with selected third parties, such as chat-GPT and Twilio, to enhance our service functionalities. Such sharing is conducted under strict privacy terms, ensuring these parties adhere to our privacy standards and legal obligations regarding data protection.


User Rights: You have the right to access, correct, or delete your Google Calendar data processed by us. Additionally, you may request to port your data to another service provider. To exercise these rights, please contact us directly through the provided contact channels.


Updates to Privacy Practices: Our Privacy Policy may be updated to reflect changes in our data handling practices or as required by legal adjustments. Significant updates will be communicated to you through your provided contact information or by a conspicuous notice on our platform.


Compliance with Google's API Terms of Service: Our integration with Google Calendar is in full compliance with Google's API terms of service and user data policies. We adhere to all specific requirements set forth by the Google Calendar API, ensuring a secure and reliable user experience.


By using our services and enabling Google Calendar integration, you acknowledge and agree to the terms outlined in this section. We encourage you to review these terms regularly to stay informed about how we protect and use your information.

Log Data

 

We may also collect information that your browser sends whenever you visit Paka AI, such as your IP address, browser type, and browser version. We use this information to track how people use Paka AI and to improve our services.

 

​Cookies

 

Paka AI uses cookies to collect information about your use of the service. Cookies are small files that are stored on your computer or mobile device. We use cookies to track your use of Paka AI, to remember your preferences, and to improve your experience.

You can choose to disable cookies in your browser settings. However, if you disable cookies, you may not be able to use all the features of Paka AI.

 

​Service Providers


We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

All direct payment gateways offered by paddle.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our SAAS and its service providers.

 

​Security

 

We take the security of your Personal Information seriously. We use commercially reasonable security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

 

​International Transfer

 

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the jurisdiction in which Paka AI is located and choose to provide information to us, please note that we transfer the information, including Personal Information, to that jurisdiction and process it there.

 

​Your Rights

 

You have certain rights with respect to your Personal Information, including the right to access, correct, delete, and port your Personal Information. You also have the right to object to the processing of your Personal Information and to withdraw your consent at any time.

To exercise these rights, please contact us at info@paka.ai

 

​Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by email or through a prominent notice on our website.

 

​Contact Us

 

If you have any questions about this Privacy Policy, please contact us at info@paka.ai

Last updated - March 25, 2024

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