Paka AI is a cloud-based phone system that uses conversational AI to provide a personalized and interactive customer experience. Paka AI bots can answer common questions, route calls to the right representative, and provide a message center, so you can focus on running your business.
To set up your first Paka AI bot, follow these steps:
1. Create a Paka AI account. You can do this by visiting the Paka AI website and clicking on the "Sign Up" button.
2. Verify your email address. Once you have created your account, you will need to verify your email address.
3. Create your bot. Once your email address is verified, you can start creating your bot.
4. Give your bot a name and choose a language and voice. You can also adjust the pitch and speed.
5. Write up to 4 options for how the bot should start a conversation. The bot will say one of these options randomly when it answers a call.
6. Write down the name of your business and its description.
7. Write down the names of the departments/extensions/branches of your business, a direct phone number, and a description of the role of each department/extension/branch. This will help the bot know where to forward the call according to the caller's needs.
8. Write down your business hours.
9. Write down common questions and answers. This will help the bot answer as many callers' requests as possible.
10. Review your bot's settings and publish it. Once you are happy with your bot's settings, you can publish it by clicking on the "Done" button.
Once your bot is published, you will be given a phone number that you can share with your customers. Callers can then dial this phone number to reach your bot.
You can also set a call forwarding to your bot from your existing business phone number.
Once you have published your bot, you can monitor its performance and make changes as needed. Paka AI provides a variety of tools to help you do this, such as:
Statistics
call transcripts
call summary
Message Center
Paka AI is a powerful tool that can help you improve your customer service and grow your business. Sign up today and see the difference Paka AI can make.
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